Industry Overview

Customers want access to their account information whenever they need it, wherever they need it. And, employees need to access and share information across the enterprise quickly and efficiently. Fiserv has helped thousands of companies achieve those goals with electronic document solutions and professional support that are unmatched in the industry.

With Fiserv Electronic Document Delivery you can:

Attract new customers and build loyalty
Free employees from time-consuming, paper-intensive tasks
Handle more workload without adding staff
Reduce paper, mailing and storage costs
Cost-effectively meet compliance requirements
Differentiate your business, and build competitive advantage

Financial Services

Fiserv has been helping the financial services industry deliver customer information efficiently - while ensuring regulatory compliance - for years. Our electronic document solutions and professional support services enable firms to deliver high-value, high-quality service to end users that sets them apart in the marketplace. With our solutions, our clients can:

Give their customers immediate Internet access to their account information.
Deliver confidential, personal information in a secure environment.
Cost-efficiently notify customers by email when statements are available for viewing.
Resolve customer account inquiries on the spot, with immediate online access to statements, communications, forms and other documents.
Dramatically reduce print and mail costs by delivering statements online.
Rely on an archiving and retrieval system that fully complies with regulatory requirements for security and availability (SEC Rule 17a-4(f) Compliance).

Banking

Banking is more competitive than ever. To retain and grow market share, banks must find ways to make themselves more valuable to customers and increase customer loyalty while lowering their cost of operations. Banks worldwide have turned to Fiserv EDD for our leading-edge electronic document solutions to:

Add value to online banking services by offering email alerts, financial analysis and personalized reports.
Make statements immediately accessible to customers over the Web.
Reduce printing, mailing and storage costs.
Improve customer support and first call resolution by viewing documents online
simultaneously with the customer.
Reduce the cost and inconvenience of archiving data onto microfiche, tape and paper.

Insurance

The insurance industry faces increasing competition, complex government regulations and higher customer expectations for efficient, quality service.

Insurance agents, office staff and customers want fast access to policies, renewal notices, claims reports, statements, endorsements and more. At the same time, insurance companies must ensure data security in compliance with the Health Insurance Portability and Accountability Act (HIPAA). The complexity of archiving and retrieving all that information, in a secure and reliable environment, is daunting.

Fiserv provides the solution, by enabling insurance firms to securely archive customer information and other documents, retrieve them in seconds, and present them to multiple individuals simultaneously via the Web. Fiserv's EDD solutions ensure full regulatory compliance, while improving the quality and efficiency of service. With Fiserv, insurance firms can:

Check the details of a customer's latest policy within seconds, rather than days.
View a customer's statement online with the customer, and resolve account issues on the spot.
Process claims faster and more efficiently.
Do more with less - by helping office staff work more efficiently.
Custom-tailor customer communications and marketing offers that increase cross-sells.
Improve customer satisfaction, profitability and competitive advantage.