Fiserv Electronic Document Delivery Products

Fiserv Electronic Document Delivery solutions help you easily and securely archive and deliver your high volume e-documents, such as statements, bills, reports, and other transactional documents.

Our solutions are engineered to help you

• save your company money by reducing your company's print and postage costs,
• streamline business processes and increase user productivity,
• comply with laws and best practices regarding the retention and delivery of customer data, and
• improve and deepen your customer relationships with one-to-one messaging, easy customer self-service, and reliably consistent access to business-critical information.

Products:

eStatements^SM

Electronic customer statements (e.g. statements of account, bills, EOBs, tax documents, trade confirmations, etc.) delivered to the customers, to customer support and other internal staff and to interested/authorized 3rd parties

• Enrollment options designed to maximize paperless adoption and easily integrate with print processes for suppression or reprints
• Email notifications, custom-formatted, with robust bounce/exception-handling
• Integration with existing web or intranet portals: secure and smooth "single sign-on", or full-flexibility with web service access
• Secure applications & processes, including strong data encryption
• Customer Service and Administrator access to statement data with flexible user rights provisioning, production data management, and application monitoring

eStatement SecureMail^SM

Electronic customer statements (e.g. statements of account, bills, EOBs, tax documents, trade confirmations, etc.) delivered directly to customers via email

• HTML emails with statement or bill attached as encrypted PDF
• Personalized HTML emails driven by custom business rules
• Key account information (such as amount due, date due) right in email
• Tokenized links for access or action (Pay Now or Access Your Account Online)
• Sensitive data (e.g. account numbers) omitted or partially masked out in email and in PDF
• Easy 1-step password
• User-created passwords or
• Easy "shared secret", such as ZIP code + last 4 digits of account number
• On demand email delivery
• Fully integrated with eStatements web product

eReports^SM

Transactional reports (e.g. card transactions, equity trades, payments, credits, transfers, services rendered, inventory changes, etc.) delivered to your commercial customers and/or your company's internal staff

• Intuitive user interface
• Control of viewing permissions and access levels
• Powerful search features
• Report data exportable to spreadsheets or database
• Flexible user rights provisioning, production data management, and application monitoring

eArchive^SM

Economical, compliance-centric archive of electronic statements and reports

• High-volume CD/DVD-ROM archive services
• Data protected by NIST standard DocSafe encryption
• Support for complex SLA, data handling and shipping requirements
• Compliant archive: meets SEC Rule 17a-4(f); HIPAA; PCI and other regulatory compliance requirements
• On-board viewing application with password-based authentication for secure access
• Network viewing licenses available