Customer Satisfaction Survey

We value your business, and welcome your feedback. Please help us continue to provide you with the very best possible service by completing our Customer Satisfaction Survey.

Please provide the following contact information:

Red asterisk * required fields
We will not share/sell this data to other companies [ privacy policy ]

Name *
Company *
Email *	We require a valid email.
Please rate our performance in each category below:
1. The ease of accessing EPSIIA Support?	Very Poor	Poor	Average	Good	Excellent
2. The courtesy of the Technical Support Rep. who handled your call?	Very Poor	Poor	Average	Good	Excellent
3. The level of knowledge demonstrated by the Technical Support Rep. who handled your call?	Very Poor	Poor	Average	Good	Excellent
4. The Technical Support Rep's performance in keeping you informed of the status of your issue or ticket?	Very Poor	Poor	Average	Good	Excellent
5. Our performance in resolving general, non-critical support problems or issues?	Very Poor	Poor	Average	Good	Excellent
6. Our performance in resolving critical, production-impacting issues?	Very Poor	Poor	Average	Good	Excellent
7. The frequency of our Account Manager's contact with you regarding new products or services?	Very Poor	Poor	Average	Good	Excellent
8. The quality of our service compared to other vendors?	Much Worse	Worse	Same	Better	Much Better
9. Would you be a reference for EPSIIA?	Yes No Maybe
10. What do you think EPSIIA could improve upon?
11. What new product(s) or service(s) would you like to see EPSIIA offer?